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Service Terms

By booking an appointment with Soo Hair Clinic, you agree to the following terms and conditions:

1. Appointment Booking

• Appointments must be booked at least 24 hours in advance
• All appointments are subject to availability
• We reserve the right to reschedule appointments due to unforeseen circumstances

2. Payment Terms

• Payment is due at the time of service
• We accept cash, credit cards, and digital payments
• Prices are subject to change without notice

3. Service Guarantee

• We strive to provide the highest quality services
• If you are not satisfied with your service, please contact us within 48 hours
• We will work with you to address any concerns

4. Health and Safety

• Please inform us of any allergies or sensitivities before your service
• We follow all health and safety protocols
• Clients must be in good health to receive services

Last updated: January 2025

Cancellation and Rescheduling Policy

We understand that sometimes you need to change your appointment. Here's our policy:

1. Cancellation Timeframes

• 24+ hours notice: Free cancellation or rescheduling
• 12-24 hours notice: 50% service charge applies
• Less than 12 hours notice: Full service charge applies
• No-show: Full service charge applies

2. How to Cancel or Reschedule

• Call us at (555) 123-4567
• Email us at info@soohairclinic.com
• Use our online booking system
• Visit us in person

3. Emergency Situations

• We understand emergencies happen
• Please contact us as soon as possible
• We will work with you on a case-by-case basis
• Medical emergencies are always accommodated

4. Late Arrivals

• Please arrive 10 minutes before your appointment
• Late arrivals may result in shortened service time
• Arrivals more than 15 minutes late may be rescheduled
• We will do our best to accommodate you

Last updated: January 2025